Support for focused email alerts.
Email Alert v0.3 is currently being prepared for physical iPhone UX testing. The support flow is centered on the app’s four fixed Home Screen controls and the user-created cards above them.
Current support topics:
- Email: adding accounts, checking accounts, pausing or resuming from the logo or action row, viewing folder summaries, and searching recent email previews.
- Alerts: creating, editing, pausing or resuming from the logo or action row, summarizing rules, deleting, and reviewing saved alerts.
- VIPs: adding, removing, sorting, or matching VIP email addresses and fragments, plus viewing and summarizing matched VIP senders.
- Ignore: adding, removing, sorting, or matching ignored email addresses and fragments, plus pausing Ignore to reveal red-highlighted sender matches for review.
- iPhone behavior: notification permissions, acknowledgement badges, offline checks, foreground checks, and physical-device provider checks.
Once the support mailbox is live, this page can be updated with the public support address and response expectations.
What do the fixed Home Screen cards do?
Email adds accounts, Alerts adds alert rules, VIPs manages important sender addresses or matching fragments, and Ignore manages senders or fragments that should be hidden. They always stay at the bottom of the Home Screen.
Where do I edit existing accounts and alerts?
Use the account and alert cards above the fixed controls. Those are the user-created cards that can be viewed, summarized, paused, edited, deleted, or moved from labelled action buttons. The card logo also toggles pause and resume.
Where are VIP messages viewed?
After one or more VIP entries are saved, the Home Screen shows a VIP Senders card with matched VIP message counts. In Manage VIPs, View VIP Senders opens the copyable sender list, while View Messages opens matching emails.
Where are ignored senders reviewed?
In Ignored Senders, View Ignored Senders opens the copyable sender list, while View Messages opens the ignored-message review.
How does Ignore work?
Ignore entries can be full addresses or fragments. While Ignore is enabled, matching senders are filtered out of normal email, VIP, alert, notification, and archive views. If Ignore is paused, matching senders appear with red highlighting and an Ignore badge.
What do Summary buttons show?
Email summaries show folders and recent message counts, alert summaries show rules and matched-message counts, VIP summaries show saved VIP strings and matched-message counts, and Ignore summaries show ignored strings and matched-message counts.
Can VIPs be partial addresses?
Yes. VIP entries can be full addresses or fragments such as .gov.uk, @bt.com, or mail@newt.chat. Matching sender fragments are highlighted in green, and the VIP list can be sorted A-Z or Z-A while editing.
What does the red notification badge mean?
It counts active notification records that have not yet been acknowledged. Opening a notification record or using Acknowledge All clears those records from the badge count. The same count can appear on the iPhone app icon once iOS notifications and Badges are enabled for Email Alert.
Where are notification settings?
Open the Notifications card and tap Notify Settings, or use the cog menu, Preferences, then Notifications. Notify Settings shows whether iOS badges are available, can open the iOS notification settings page, and can send a test notification through the same path used by real VIP and alert notifications.
What happens if the phone is offline?
Email Alert checks the device connection before contacting an email provider. If the phone is offline, existing downloaded messages stay available and account cards show Offline instead of asking you to reconnect.
Which mail app opens from alerts or notifications?
The linked mail app is chosen separately for each email account. Accounts can also be set to None, which keeps review inside Email Alert.
Does Email Alert replace my inbox?
No. It surfaces messages that match your alerts and can open the original email in your linked mail app when possible.